Company Details

Company Name: All Fixed Services

Address: House# 873, East Sawrapara, Begum Rokaya Saroni, Mirpur, Dhaka-1216

Contact: contact@allfix.com.bd | (+88) 01722 409 484

1. Services Provided

• Repair, servicing, and maintenance of home appliances (e.g., refrigerators, washing machines, air conditioners).
• IT device servicing, including computers, laptops, printers, and office equipment.
• Electronics maintenance, including audio-visual equipment, smartphones, and other electronics.

2. Service Request and Appointment

• Provide accurate information about the device, issue, and contact details.
• Appointments are subject to availability and may be rescheduled due to emergencies.

3. Service Charges and Payment

• All charges are quoted before the service.
• Payment must be made after completion unless otherwise agreed.
• Advance payment may be required for certain repairs or replacement parts.

4. Warranty and Liability

• Limited warranty on repaired or serviced devices as communicated at the time of service.
• Not liable for pre-existing damages or unrelated issues.
• Customers are responsible for backing up data on IT devices.
• Liability is limited to the cost of the service provided.

5. Parts Replacement

• Replacement parts may be new, refurbished, or compatible, depending on availability.
• Warranty on parts follows manufacturer terms unless stated otherwise.

6. Customer Responsibilities

• Ensure safe access to the device and work area.
• Provide honest and accurate information about the device issue.
• Avoid tampering or attempting repair before our personnel arrive.

7. Cancellation and Rescheduling

• Cancellations must be made at least 24 hours in advance.
• Rescheduling is subject to availability.
• Nominal fees may apply for last-minute cancellations or no-shows.

8. Privacy

Customer data will be kept confidential and used only for service purposes in compliance with Bangladesh’s data protection norms.

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages. Liability is limited to the value of the service charged.

10. Governing Law

These Terms and Conditions are governed by the laws of Bangladesh. Disputes will fall under the exclusive jurisdiction of Bangladesh courts.

11. Amendments

We reserve the right to update or modify these Terms at any time. Changes are effective immediately upon posting on the website or notifying customers.

12. Contact Information

Email: contact@allfix.com.bd
Phone: (+88) 01722 409 484
Address: House# 873, East Sawrapara, Begum Rokaya Saroni, Mirpur, Dhaka-1216